ATTENDANCE & CANCELLATION
Attendance & Cancellation Policies
We all need to reschedule last minute from time to time for some reason or another!
Cancellations and Make-Up Credits
By paying in advance and reserving your lesson time, your teacher is holding that time just for you. If you cancel at the last minute, that time can’t be filled with another student or other work.
If you need to reschedule a lesson, you may do so as long as you and your teacher are able to find a mutually convenient time. At least 48 hours notice is required for rescheduling a lesson. If you are unable to find a mutually convenient time, it will be counted as a cancelled lesson and will be used as your one make-up credit for that term.
If you need to cancel rather than reschedule a lesson, 48 hours notice is also required. One lesson credit per term may be used during Make-up Lesson Week, at your regular lesson time. If you are unable to make up your lesson during this week, you will forfeit the credit, which will not roll forward.
Your teacher is busy and may ask to reschedule your lesson. They will offer either:
Individual rescheduled lesson (in person or online)
Studio class with multiple students
A credit to be used during Make-Up Lesson Week
A refund or credit to your balance
Any lessons cancelled or missed outside of these parameters will be forfeited. You will not receive a make-up credit or refund for the following:
Lessons cancelled with less than 48 hrs notice
Cancelled lessons after a credit has already been given that term
Not responding to your teacher’s rescheduling email within 48 hrs
Make-Up Lesson Week
The last week of each term is reserved for make-up lessons. If you don’t have a credit to be used, you may take that week off or ask your teacher if they’re available for you to purchase an additional lesson.
Please contact your teacher to let them know if you’re running behind. If you have not arrived by the 10 minute mark of your lesson, you will forfeit the remainder of your lesson. This applies to in-person and online lessons.