Attendance & Cancellation Policies
We all need to reschedule last minute from time to time for some reason or another!
Cancellations and Make-Up Credits
We understand that there is a lot going on over the school year and that people are really busy these days! What your family makes a priority is your business, but please understand that by reserving your lesson slot this term, your teacher has reserved that time just for you and is not able to fill it with other potential students or work if you cancel.
Therefore, if you need to reschedule a lesson, you may do so as long as you and your teacher are able to find a mutually convenient time. There are no limits to how many reschedules you have per term. You must give your teacher 48 hour notice for reschedules.
If you need to cancel a lesson, you must give your teacher at least 48 hours notice. You may receive one lesson credit per term to be used during your normal lesson slot during Make-Up Week, which is the last week of term. If you are unable to make up your lesson this week, you will forfeit the credit. Credits do not roll forward.
If you are unable to find a mutually convenient time for a lesson reschedule, it will be counted as a cancelled lesson and will be used as your one make-up credit allotted for that term.
Your teacher is also busy and may ask to reschedule your lesson. They will offer either 1) individual rescheduled lessons, 2) a studio class with multiple students, 3) a credit to be used during Make-Up Week, 4) or a refund. What is offered to you will be at the discretion of your teacher. We thank you in advance for your understanding and willingness to work with us, as the freelance music business can be tough to puzzle piece together.
Any lessons cancelled or missed outside of these parameters will be forfeited. You will not receive a make-up credit or refund for any additional cancelled lessons. Examples include, no-shows, lessons cancelled within 48 hours of your lesson, or cancelled lessons after a credit has already been issued for that term.
Make-Up Lesson Week
The last week of each term is reserved for make-up lessons. If you don’t have a credit to be used, you may take that week off or ask your teacher if they’re available for you to purchase an additional lesson.
We understand that things happen that cause us all to be late! Please contact your teacher to let them know you are running behind. If the clock hits 10 minutes past your lesson start time and you have not contacted your teacher to let them know you are running late, you will forfeit the remainder of your lesson slot on this day. Please note that you will be turned away if you show up after this time without notice given.
Leaving KNK Music Studios
If, for any reason, you decide that you no longer wish to take lessons with us, we require no less than 14 days written notice. If there is a balance on your account, you will be refunded the remaining pro-rated amount minus a 25% processing fee. We hate to see anyone go, but we know that circumstances change. We hope you’ll keep us up to date with all of the things you are doing!