Attendance & Cancellation Policies
If a student must cancel a lesson, we require 48-hours notice (unless cancellation is due to an emergency) via the VIP Section, email or phone. Please try to swap lessons with another student of your teacher before you cancel!
If you are unable to swap with anyone, you will receive a make-up credit. Students may hold 2 credits at one time. Credits automatically expire 30 days after their issue. Make sure you keep track of your credits and schedule your make-ups before they expire!
No refunds will be given for expired make-up credits.
If you are ill, please do not come to your lesson! Stay home and have some soup or ice cream, and snuggle up with a blanket. Sharing is caring, except for colds and the flu. :)
We are working professional musicians and there may be times when we will need to cancel a lesson. Also, sometimes we get sick, too. If this is the case, we will provide a make-up lesson at a mutually convenient time or we will give you a lesson credit. These credits expire 30 days after their issue, so make sure you schedule your make-up lessons.
Leaving KNK Music Studios
If, for any reason, you decide that you no longer wish to take lessons with us, we require no less than 14 days written notice. You will be refunded the remaining pro-rated amount minus a 25% processing fee. We hate to see anyone go, but we know that circumstances change. We hope you'll keep us up to date with all of the things you are doing!